Shipping Information

Simple Grass carries a wide variety of Artificial Grass products. Shipping rates vary depending on the product selected, destination and square footage needed.

We work with several of the most well respected shipping companies in the U.K. and also provide our own in-house delivery service.

Residential & commercial deliveries

Simple Grass can be delivered directly to your job site. Since we work closely with our carriers, we are able to offer the residential/commercial delivery process. Residential/Commercial deliveries are curbside; you must have someone at the delivery location to help unload your shipment. Also, it is important to always inspect your order for its integrity upon receipt and prior to signing for the delivery in good standing. Once orders are signed for with a clean and clear proof of delivery, in good standing, it is no longer the responsibility of shipping company, therefore, all claims for damaged products or products with concealed damage will be declined by the shipping company and Simple Grass Ltd. All our quotes with shipping can include residential or commercial delivery. For further discounted shipping local pickup can be arranged.

Note: Because residential delivery can get expensive, We recommend that our customers pick up their order from our warehouse. This is the most efficient and least expensive way to get your artificial grass.

Questions? Simple Grass staff is eager to assist you.

As always, the consultants at Simple Grass Ltd are eager to help in any way we can. Please contact us if you have any questions. You can reach us by phone,  01883 672101, or This email address is being protected from spambots. You need JavaScript enabled to view it..

Store and Return Policies

Please note all products are available in 4mtr widths unless noted or special ordered. Simple Grass Ltd can cut rolls to desired length but the width will still remain 4mtr wide. A cut fee will be added to the order. For these requests please call 01883 672101 to process the order.

All discounted grass, product specials, custom grass, and remnant sales are final, “as is” with no returns or exchanges for any reason.

Before installation or cutting, verify products are acceptable. No claims will be accepted or considered after installation or cutting of Artificial Grass.

Simple Grass does not provide installation labor nor do we subcontract installations and will not be held responsible nor liable for any installation claims.

Unopened and uninstalled product can be returned in its original packaging within 2 days of delivery with buyer responsible for the return shipping costs and a 25% restocking fee.  Buyer must notify Simple Grass Ltd in writing within 2 days of receipt of product to obtain a Return Authorisation. Running line, stocked inventory grass products only.  No returns on custom grass orders.

Custom artificial grass orders and specific project artificial grass orders will require BUYER to make a NON-REFUNDABLE DEPOSIT in the sum of up to 50% of the invoiced amount. The BALANCE DUE SUM will be due upon manufacturing completion of the artificial grass order and prior to shipment. Simple Grass Ltd will notify BUYER in writing via email of manufacturing completion of order and request the BALANCE DUE SUM to be paid in full within 7 calendar days. If BALANCE DUE SUM is not paid in full thirty (30) calendar days from the date Simple Grass Ltd notifies the customer in writing of the manufacturing completion of order, DUE DATE, BUYER agrees to be charged a warehousing fee of £10.00 per day per roll or partial roll of artificial grass. Warehousing fees will begin accruing on the 7th calendar day after the notification date. Furthermore, BUYER understands, acknowledges and agrees that if he/she fails to pay the BALANCE DUE SUM by the DUE DATE, said NON-REFUNDABLE DEPOSIT shall be forfeited by BUYER and the artificial grass order will be resold to a third party by Simple Grass Ltd without repayment of any kind to BUYER.

All product specifications are standard and may vary slightly due to manufacturing tolerances and material availability. I.e. tuft gauge, die lot color, etc.

All pictures of turf products are representative of the look and color of the grass and may not be actual.

Artificial grass prices are subject to change without notice.

Simple Grass Ltd may issue a credit or replace any damaged products that falls within the scope of the Simple Grass Ltd standard warranty. Buyer agrees that Simple Grass Ltd Supply’s liability is limited only to the portion of the product that is deemed damaged by Simple Grass Ltd.

Claims for product damage due to shipping will be processed with the freight company and will be replaced as quickly as possible pending the shipping companies’ settlement of the claim. Buyer must report shipping damage immediately to Simple Grass Ltd and buyer must not sign for receipt of the products. If products are received by the buyer damaged and the buyer has signed for the product, Simple Grass Ltd can file for a concealed damage claim with the shipping carrier for approximately 1/3 of the value. It is important NOT to sign for damaged product in order to receive 100% of your product value. Damages on packaging material or product backing that do not affect artificial grass product performance or grass appearance shall not be accepted.

In no event shall Simple Grass Ltd be liable, whether in contract or in tort (including negligence) or under any other legal theory (including strict liability), for the loss of goodwill, profits or revenues, personal injury, loss of use or similar economic loss, or for indirect, special, incidental, consequential, punitive or similar damages arising out of or in connection with the use, defect, condition, possession, performance, maintenance, non-delivery or late delivery of the products. In no event shall Simple Grass Ltd aggregate liability exceed the sum of the amounts actually paid by Buyer to Simple Grass Ltd. Seller also disclaims any implied warranties in fact or by law or otherwise, including without limitation, any implied conditions or warranties as to merchantability or fitness for a particular purpose.

Any claims by Buyer for defects or nonconformance must be reported to Simple Grass Ltd in writing along with pictures and written explanation within 2 days of the first original delivery attempt. Buyer agrees to settle any dispute or claims directly with Simple Grass Ltd in strict accordance with the terms and conditions listed above from Simple Grass Ltd.

ASA House the Brandries
01883 672101